Slopeside Condo m / tekøkken - inden for gåafstand til Sugar Mountain Lodge!

Hi, Lee, thank you for your feedback. We are disappointed to read that your recent experience was unsatisfactory, and we appreciate you bringing this to our attention. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

Peter, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. We're sorry for the unexpected delay in getting you checked in and for the miscommunication. We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!

Hi Charissa, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

Thank you for sharing your detailed feedback. We are glad to hear you enjoyed the property’s proximity to the ski resort and Highland Games shuttle, but we sincerely regret the maintenance and housekeeping concerns you experienced. Your comments about communication and electrical safety are taken seriously and have been shared with our local team for immediate review. We truly appreciate your input as it helps us improve the guest experience and address areas needing attention. We hope you’ll consider giving us another opportunity in the future for a stay that reflects the quality and care you expect.

We appreciate your review and have put in a work request for the burner to be replaced. Thank you, Danielle!

Thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Melissa, thank you for sharing your review. We are so glad that our home’s location was perfect for your visit. We wish we had more information on the 1-star rating and how we could improve. Our guest service agents are available 24 hours a day and always happy to assist. We hope to host you again in the future.

Thank you for sharing your feedback with us, Pradeep. We are so glad to hear that you enjoyed your stay. We apologize if you felt the kitchen utensils were not on par with our cleanliness standards. We would have been happy to address any areas in need of additional attention during your stay had we been notified. We hope to have the opportunity to impress you in the future!