McKenzie Cottage i skotske skove

Of course we are disappointed that you chose not to execute on your reservation. Your stated disappointment with the landscaping of a cottage on a wooded estate seems to reflect your unfamiliarity with life in a National Forest. We have long since given up our city views of landscaping. The forest is just that - a forest that grows and shapes itself. We have found what we think is a valid compromise with nature. That is wasn't groomed to your expectations is perhaps a product of unrealistic expectations. To question our cleaning and cottage preparation based upon what you considered an "unswept" porch is, IMHO, pretty ignorant. Our rentals receive thorough COVID-19 sanitation and preparation after every guest. Hot tubs are drained, cleaned and refilled after every guest. Bromine tabs are added for extra protection. You demanded a refund based upon your initial unsubstantiated evaluation stated above. The stated focus of your disappointment was that the view from the front porch was supposedly obscured by trees. Yes, we live in a forest and there are trees in a forest. When you demanded your money back, I did refuse. You wanted to break a contract that both of us agreed to. the conditions were quite clear. I would have had many opportunities to rent the cottage had you cancelled in a timely manner as per the contract. In fact, early on in our correspondence, I offered you another cabin that I thought would better suit the event that you were celebrating. You refused that offer. Your husband's assumption that I could somehow travel back in a time machine that afternoon and rent to someone else was laughable. Your attempt to blackmail me into a refund by threatening me with a bad review is practically criminal. In the future, perhaps a trip to Disney World would be better suited for you. A forest venue is certainly not for you.