A 4,000 stay let down by dismissive management and a startling lack of basic hospitality.We were met at a petrol station by someone who spoke little English, then given a document entirely in Spanish to sign, which we did in good faith.After unpacking, we discovered surveillance cameras. Naiki, the host’s representative, said they were for security. When we said their presence was unacceptable, her solution was that we should leave. That is not resolving a guest’s concern; it is dismissing the guest.She repeatedly referred to another booking site, although we booked through VRBO. I later sent VRBO’s surveillance rules, including in Spanish. She did not address them. A subsequent question about rubbish disposal also went unanswered.I had to find Tony’s number in the handbook and contact him directly before a receptionist at his hotel began assisting us via WhatsApp.There was not even bottled water on arrival. Laundry tablets were apparently available only if previous guests left some behind. Depending on other guests’ leftovers is not hospitality.Tony is selling a holiday experience, not simply access to a building. We paid a substantial sum, yet I estimate the property could command 20% more with professional guest liaison, a proper welcome and basic provisions. Instead, legitimate concerns were treated as an inconvenience. The failure is not the property; it is the attitude towards paying guests.