Smukke 3 soveværelser med privat parkering, haver, svømmebassiner, strand

After each stay i use to ask to residents what could be improved In order to assure the best conditions possible . Thereupon, Your feed back was very positive on the apartment but you have reported me 3 problems wich would need upgrading and wich explain you comment "little tired in everything way": 1. "Internet is too slow" Answeer: This apartment is connected with optical fiber wifi wich is the speedest and most internet reliable solution that exist on the market. Even if it is rare, a connection problem may occur (first time it happens). We are always reachable in case of necessity and you should contact us to inform us. Our internet provider would always solve it within really short period (24 h max- contract conditions). 1. "Some parts of the wall of one bedroom (2 single beds bedroom) need some refreshing painting" Answeer: In fact, after checking, some places of the bedroom walls were (at the end of season) a little bit soiled and need some painting. We check it regularly and upgrade places wich need some painting and we refresh it every year. i also use to do a global painting of the apartment by a professionnal painter every 3 years . Before the end of 2018, it is planned and 'll be for sure done. 2. " a plaid of the sofa would be a little tired and need to be washed". Answeer: Every year the plaid is washed in order to provide perfect hygienic requirements. For decoration reasons, after your stay, i bought a new one that i found more pretty. After each stay, i take opinons of residents in order to suit to the most exigeant persons. It's important for us that every experience in the apartement could the best possible.

Je suis ravi que vous y ayez passé de belles vacances et je vous remercie pour votre avis. Par contre , je me permets de réagir sur une observation qui m'étonne fortement à savoir la nécessité d'un petit rafraîchissement... Sur quoi porte-t-il exactement ? Parce que l'appartement est neuf et moderne, bénéficie d'un nettoyage approfondi avant et après chaque séjour, fait l'objet de travaux de peinture réguliers, dispose de doubles vitrages modernes coulissants et de volets testés régulièrement. Suite à votre remarque, ces derniers éléments (volets et vitrages coulissants) vont évidemment être vérifiés et réparés si nécessaire.

Je suis désolé mais l'information sur ce service de lingerie optionnel non obligatoire (draps, duvets et serviettes préparés) est bien indiquée sur la page internet de l'appartement là où elle est prévue par homeway (sur la Page "tarifs"). De façon plus générale, ma préoccupation essentielle est de vous proposer les meilleures conditions de séjour au meilleur prix possible (j'utilise ce service lingerie aux mêmes conditions lors de mes vacances ici à javea). Un certain nombre d'entre-vous préfèrent ne pas recourir à ce service et ainsi limiter le prix de location au minimum. A noter que je prends à ma charge les frais de services de nettoyage et d'accueil (avec contact disponible durant le séjour en cas de nécessité) . L'essentiel pour moi est que vous puissiez passer de belles vacances dans cet appartement qui, de l'avis de tous jusqu'à présent, rencontrent vos attentes (confort, parking privé, jardins et piscines,localisation à 300m d'Arenal plage...). Vu ces éléments, je trouve cette appréciation assez "sévère" en regard à cette unique observation (info lingerie) pas tout à fait fondée d'autant que, dans le cas présent, une réduction de 50 % a été accordée lors de l'inscription sur ce service lingerie. ----------------------------------------------- I'm sorry for this observation but the information on this optional linen service (beds linen, duvets and bad towels) is well indicated on the webpage of the apartment where it is planned by homeway (at the category "price lists"). In a more general way, my essential objective is to propose you the best quality for you holidays at the best price (I use also this external linen service at the same price during my stays here in javea). Some of you prefer to reduce the price (and take their own linen) at the rental cost.To note that for this price , i support the price of the external cleaning and the welcome services (With available contact during the stay in case of necessity).The main objective for me is that you can spend beautiful holidays in this apartment which, in the opinion of all residents until now, meet your expectations (comfort, safe private parking, beautiful gardens & swimming pools, localited from 300m of Arenal Beach...). I find this appreciation quite "severe" according to this unique reason (linen information) ...futhermore when the observation is not really true and when, in this case, a discount of 50% on this linen service has been granted at the registration time.