Outpost: One Town Hill 204

Hi Neil, Thank you for sharing your feedback. We are glad to hear that you found the home a great fit for your stay and that the location was a highlight. We are very sorry for any confusion regarding check-in and check-out. All dates shared with you were accurate and reflected the dates of your booking, but we apologize if this could have been made clearer. Regarding the maintenance issue, our team responded promptly to every message you sent and visited the property the following day to address the reported concern. We strive to be responsive and accommodating, and we regret if any of our communication felt otherwise. We appreciate your feedback, as it helps us continue improving the guest experience, and we hope that despite these concerns, you were still able to enjoy your time in Jackson. All the best, The Outpost Team

Thank you for taking the time to share your feedback regarding your recent stay at our property. We're glad to hear that you found the unit great, with plenty of room, nice amenities, and overall cleanliness. However, we are sorry to learn that you had concerns with our key retrieval process and experienced difficulties with the electronic key box. We understand that the process may appear complicated at first, and we apologize if it caused any inconvenience. We strive to make our instructions as clear as possible, but we will certainly review them to ensure they are even more straightforward for future guests. Our aim is to provide a smooth and hassle-free experience for all our guests, and we appreciate your patience and understanding as we work to improve this aspect. Regarding the location of the Outpost Office, we apologize for any confusion caused by the lack of clear signage. We will take your feedback into account and explore options to improve the visibility and accessibility of our office. Additionally, we would like to clarify that guests are not required to visit our office or go up the stairs to retrieve the keys. The instructions provided are meant to guide guests directly to the key box location, bypassing unnecessary steps. Our instructions are designed to facilitate a convenient and direct path for guests to access the key box by driving directly to its location. We apologize for the inconvenience you encountered with the electronic key box. While we are unable to install electronic locks on the doors in this building due to HOA restrictions, we are constantly working to ensure the functionality of the key box. We appreciate your patience during the return process, and we apologize for any delay you experienced. Your feedback is essential to us, and we appreciate your candid comments. We will use your review as an opportunity to improve our procedures and provide a better guest experience. We hope to have the chance to welcome you back in the future and provide you with a seamless stay. If you have any further concerns or questions, please do not hesitate to reach out to us directly. Thank you for choosing our property.

Hi Richard, Thank you for taking the time to review your recent stay. We’re happy to hear that you found the home clean, comfortable, and a good fit for your stay. We sincerely apologize for the difficulties you experienced accessing the unit. For context, Key Cafe instructions and images were emailed a week prior to your arrival and were also accessible in the guest portal. These were also sent by text the day of arrival. Our 4:00 pm message was intended to let you know the home was ready whenever you arrived. We’re very sorry that this timing caused confusion and that locating the Key Cafe proved challenging. We understand how frustrating this must have been after a long day of travel. Additionally, we apologize for the delay in delivering a backup key and getting the unit open for you. Please know that all of your calls were either promptly answered or returned as quickly as possible, and we appreciate your patience as we worked as quickly as possible to resolve the situation. We regret that this issue impacted your stay, but we truly appreciate your feedback, as it helps us improve both our communication and guest experience. Your input is invaluable in helping us enhance our service, and we remain committed to delivering a five-star experience to all future guests. All the best, The Outpost Team

We're thrilled to hear that One Town Hill 204 was a great introduction to the in town experience, Karl! We hope to welcome you back to Jackson Hole someday. Cheers, The Outpost Crew