Where we stayed was immaculate and the view of the lake was beautiful. We were there during the off season, so it was extremely quiet, which was needed. As for communication, I was missing an email that listed how to check in. I did get an email listing the date and address, but not where to go to check in which is on a different property. I contacted Mike for help, but he said that he sent the email and that was it. Sending another email would have been helpful.