Very disappointing experience — poor communication and refund handlingUnfortunately, our stay was extremely disappointing. Shortly after arriving, we found multiple issues with the property that made us uncomfortable staying there. Things like ants, very dirty walls, pillows, terrible water pressure, etc. We contacted the host and explained our concerns, and the host ultimately offered us a full refund if we checked out and left the property. We specifically asked whether leaving immediately would result in a full refund, and the host responded, “Yes, I’m sorry.” After we left based on that agreement, the communication regarding the refund became confusing and inconsistent. The host later began questioning whether we had used certain things in the property and stated that they intended to deduct expenses, despite previously confirming that we would receive a full refund. We also had difficulty getting clear communication and were left waiting while the host said they were waiting on Vrbo. Overall, the experience was stressful and not what we expected from a vacation rental. With our terrible experience, we hope to help others not make the same mistakes!