Cherinda, my goal as a host, as you can tell from my numerous 5 start review at all of my properties, is for my guests to always have the most special, wonderful time while at my vacation homes and create perfect memories with their friends and family. I wished the same for you and your family.
However, when you reserved your stay, I immediately tried to reach out to you to let you know that you booked the cottage for 6 adults and it is a 4 adult absolute max with 2 small children. After many hours of trying and finally texting you on your cell phone outside the app, you changed and said 5 adults and 1 child. I said that would still be too many, no beds, and you said you would bring an air mattress and I told you it would not fit anywhere after you put out the futon and OFFERED to move you to one of my larger properties. You refused. My first mistake, I said 'ok' when you said you would make it work.
Addressing the grill...yes, thank you for bringing to my attention that a previous guest had left food residue on the grill and it was yucky. It took my 10 seconds to rinse the grate off, and another 10 seconds to wipe it with a disinfecting wipe. 20 seconds and your burgers could have been grilling. 20 seconds. And moreover, you did not call me and advise me of the concern as I could have corrected the issue for you then but you did not, as I told you, giving you my cell number, let me know of the issue.
Cars came and left the property all day and evening. That is fine. But the car the checked in on Saturday afternoon never left...it remained in the driveway until late in the day on Sunday.
Your family never left the property. Both bedroom were used and someone stayed at the property, multiple cars, the entire time.
I have never, ever had bed bug problems. Being in the industry I'm obviously concerned and constantly aware. With all due diligence, I had someone else accompany me when I went to inspect the futon you claimed they were '"crawling' out of"...opening the futon up, I took multiple high power lights and inspected multiple samples of the stuffing. No bugs. None. The stuffing is raw cotton, not washed, straight from a field with the cotton boll pieces, with a very clean foam middle piece for support.
You threatened me twice, once on the app and once in a private text that I asked you to put in the app and you refused to do so, that if I didn't give you a refund you would give me a bad review. No ma'am, I am not giving in to that. If there had been a problem, I would happily make it right. I always do. This is becoming an epidemic in this industry and we the host must stand together and put a stop to it and I pray the platforms will help us. I did not/do not owe you a refund because there were NO bed bugs, no problems, no issues. I'm sure your grown children did not want to sleep on the floor and as I told you before hand, with the futon out there is no room for an air mattress. I made every attempt to accommodate your group before your arrival and you insisted on staying at this property. Perhaps you only wanted the property for the Saturday night party...if you had reached out to me I would have worked with you on that, before hand. Perhaps you realized there was not enough room; I made you aware of that before your stay - your choice to to keep the reservation.
Either way, I never called you a liar. But insisting their were bed bugs is a lie.
I wish you well in your future travels.
Sincerely,
Anissa - Premier/Superhost for over 3 years