The views from this home are spectacular, and certainly the home's greatest amenity. This home is old, and smells like it is old. The photos shown in listing are staged; the house was not so light and clean upon our arrival. We were unfortunately greeted by a water leak that had soaked through stairs to basement where all of our children were staying. The musty smell and dampness were very present immediately and continued throughout our stay. Norman did answer our calls about this issue, but asked us to handle the leak ourselves the night of arrival and promised a plumber the next day. The plumber did come to fix the issue, but the soaked carpets were not addressed. The shower head in the basement bathroom sprayed water everywhere (out of top of shower) in such a way that we were unable to use that bathroom during our stay which was disappointing. The basement living area and bedrooms are only accessible through the garage area which is not shown in pictures and generally unappealing. Upon looking through the guestbook at the home, we were able to see that several other guests had experienced water leaks, concern about deck safety, and leaky gutters. The issues we experienced here seem to be a result of lack of attention in maintenance of this home. We loved this location (neighborhood is great!), and the view was absolutely stunning. Being up on the mountain removed us from the sulphur smell many other Rotorua visitors describe. Norman gladly refunded a night of our stay due to the issues we experienced, and we appreciated that refund. We hope this home will receive the attention and care it needs to become a great vacation home again!