*NEW*HiddenGem*Discount*MovieTheatre*Deck*AC*Downtown 15'*Banff 60'*Bedrooms 4x

We are disappointed to see this review, as several of the statements which guest wrote are inaccurate and do not fairly represent the property. The claims that the house is in rough shape, that the property is noisy, that the beds are small, and that neighbor has a mechanical shop are simply not true. We believe guest left this unfair review because we could not accommodate a later checkout. This guest requested an extremely late 6:00 PM checkout instead of our standard 11:00 AM checkout. We still tried to be accommodating and extended checkout until 1:00 PM at no additional charge. Unfortunately, the guest was unhappy that we could not approve the requested 6:00 PM checkout, and this negative review followed. We believe reviews should provide an accurate and objective account of a property and a guest's stay. It is not fair to penalize a host with negative or misleading statements simply because a request for a very late checkout could not be accommodated, particularly when we had already provided a complimentary two-hour extension. We respectfully ask that this review and the circumstances surrounding it be carefully reviewed.