We had booked the 5 bedroom house for 8 adults, to celebrate an 80th birthday & Christmas in July. Unfortunately there was an ant infestation in the downstairs studio, living space. We sprayed the ants & a huge nest was disturbed, which meant the studio was uninhabitable. The bedroom is quite small in the studio - king size bed is good though- with no storage, so all clothes & personal effects were stored in the living space. Combined with the smell of the spray & general mess of ants, we could not use the studio , after 1 night of 3. The management didn’t do much to help, other than suggesting we look for ant spray, 26 hours after we notified them, and sent photos, of the ants, as per their request.For almost 2 weeks, after we had left, we tried to contact the management company to organise a refund. Eventually after contacting Stayz, we heard from the manager, saying the owner refused to refund any money. When we asked why & challenged this response, we heard nothing back.Overall the house is good, and photos are accurate. Losing 1/5 bedrooms, & 1 bathroom, which meant we had to reorganise sleeping arrangements, was frustrating, but we made it work. To not receive any financial compensation is very unfair. Overall a very disappointing experience.