I really hesitate to take off one star let alone two, however after looking into what constitutes 3 vs 4 vs 5 star reviews on rental platforms, I feel 3 stars is most appropriate. One star deduction is because multiple things in the listing did not match the property for us. The three that came up for us: 1. Tub. While there was a tub, the mechanism on the tub to hold water was broken, and there was no stopper available. This may seem small, but a tub is critical with multiple toddlers, and when you advertise a tub, there is a reasonable assumption that it will hold water. 2. Shampoo. The listing advertises provision of shampoo and other toiletries. Again not a huge deal, but an inconsistency that I could have planned for had I known it wasn’t actually provided. 3. Laundry detergent. See above. I don’t need a place to provide this, but if the listing says it does, I expect it to be there. The second star deduction is for poor communication. Prior to our stay, the communication with the guest contact via text was adequate— I asked if there would be a pack n play, the contact didn’t know but said they’d find out, I didn’t hear back and asked again the next day, at which point they said yes there would be one. I later asked about the possibility of an early check in which they were unsure about, and that was fine. After check in, I reached out to them about two different questions on two different days and never heard back from them during our 3 night stay. The first time I asked if there was a tub stopper somewhere; the person had their read receipts on and I saw they read it the same minute I sent it, no response. The next evening (>24 hours later) I asked about laundry detergent after searching the house twice (our toddler got sick on himself) and I didn’t expect a response late at night but I didn’t get one ever.I liked the secluded location and the size of the house. It’s extremely dated but I don’t have a problem with that as long as things work. The beds weren’t great but were fine. The trash can is dirty and broken, I would replace for $30 if I were them. There should be a sign saying washer stains clothes, we had multiple white items come out orange due to minerals in the water. Overall I have the impression that the owners are not the managers, and if that’s the case, if I were the owner I would really consider a new guest contact as they are not doing their job. Additionally, I would recommend updating the listing to match reality.