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Thank you so much! I'm glad you enjoyed it. We'd love to have you come back in the future.

I am very confused by your review since when I checked in to make sure you were happy with the place you responded "yes". We were especially confused after inspecting the condo after you left and found that the bathtub drained fine and there was no mold on the chair. We would have been more than happy to have tried to work with you if you had contacted us upon arrival. We always try to meet our renters needs by providing good communication and by having a nice, clean condo upon renters' arrival. I think the majority of our reviews show that.

Wonderful! I'm so glad you enjoyed your stay and we hope to have you back in the future.

Wonderful! I'm so glad you had a great trip. We look forward to having you come back another time!

Thank you for the kind words. We're so happy you loved the place. We'd love to have you back!

I'm so happy that you enjoyed your stay. We are fortunate to have a great cleaning person. I will pass your complement along to her.

We are so happy you enjoyed your stay. We can't wait to have you back!

Thank you so much for your review. We're glad you enjoyed your stay and we hope you come back in the future.

Thank you so much for the review. We are so thrilled that you enjoyed the condo. We look forward to having you back next summer. Thank you!

I apologize for the inconvenience and wish you had let us know before the morning you checked out so we could have taken care of the issue immediately. We have made some staffing changes so we hope you will come back and try us again in the future. Thank you.

Thank you so much for your review. I'm glad that you had a great trip besides the queen sized bed.. We hope you'll come back to visit us in the future.

Thank you so much for the kind words. We're so glad you enjoyed your stay. We look forward to having you back.

Since I bought my condo it has stayed booked the majority of the time. Fortunately, I don’t have to use VRBO too often since my renters are usually repeaters that rent from me directly. The reason people return is because I have a great view from a clean condo and I am attentive to guests. This is evident from the many 5-star ratings. Every so often, I get people who want to come stay at the condo, make up stories, and then do a charge back to get a free vacation as is the case in this situation. You arrived to a cleaned condo and within ten minutes of arriving you messaged me to complain that the place hadn’t been cleaned even though it had. I asked my mother to go see what was wrong. Upon arrival, she saw multiple empty wine bottles and said you seemed inebriated so you didn’t think it was so bad that you had to leave. When my mother asked you to point out what you thought was dirty you showed her water spots on the coffee pot and you said the freshly changed sheets were dirty. To appease you she put another set of brand new sheets on the bed to make you happy but you still weren’t happy. I run a business where I try to provide an accommodation and services that make people happy so they will want to return. If someone isn’t happy I try to make it right. In this case there was nothing I could do because you were running a scam and now since you didn’t get to stay for free you gave me a bad review. Fortunately, it is easy to see the truth in all of our 5 star ratings .

Upon arrival you were welcomed by Florida's annual "meet and greet" staff, the mating "love bugs". They are completely harmless but you just can't leave the balcony door open unless you want them to come on in and join the party too! Why wouldn't they want to come into our newly renovated condo that was just completely cleaned and spotless as always? I'm fortunate to have parents who are also HBR owners to inspect our condo after each cleaning so we know it is perfect prior to every one of our guests' arrivals including yours. This check and balance system is obvious in all the rave reviews we receive from our renters who appreciate the cleanliness, newness of the condo's contents, and our fantastic customer service.

I’m quite baffled by this review since the reviews before and after your visit describe a totally different condo. I looked at your pictures and with the exception of the unpreventable bird poop, couldn’t understand what you were talking about. I refunded your cleaning fee to appease you even though your perceptions of dirty are definitely different than ours. I will admit that we do have items in the closet to accommodate guests since many guests appreciate these items being available. I apologize for providing these “unusable” items, such as extra pillows, blankets, a vacuum cleaner, kids beach toys, extra chairs, extra linens and a fan. Fortunately, these items don’t prevent one from hanging clothing unless you’ve brought your entire winter/summer wardrobe and luggage for a trip around the world. It is apparent from a very long list of fantastic reviews that we’ve done a pretty great job of making almost all of our renters happy. Unfortunately, we’ve learned in this business that you can’t make everyone happy (and especially not the “Karens”). :)

We're so glad you had a wonderful stay. We hope to see you back again in the future! Thank you.

We're glad you enrolled your stay and we look forward to having you back in the future. Thank you so much.