Before I get into details, let me just say: rent this property. Go here. Stay here. You won't regret it, and you'll find yourself wondering how much it would cost for you to move down to this resort.
Before we arrived: Communicating with the owner was easy and helpful. Quick responses. Then I got a few phone calls and a package from the property management company, Beach Properties. They gave me some pretty conflicting information until I managed to communicate that the rental was through the owner via Vrbo. Then things made more sense, although they kept emphasizing the 10am check out. The check out in the Vrbo listing is 11am, and the difference caused a bit of a rush on checkout day, but more on that later. The other confusing part is that because it was an owner rental we paid to bring our pup, which the property management group was very confused about until the end of the call. Again, just confusion.
Once we arrived: Everything was fantastic. The villa was clean, and bright. Everything was set up for a great time. The appliances worked well, the bedrooms and bathrooms were very clean. There were plenty of towels, including ones from Beach Properties that were meant for the pool/beach.
My two small children were coming, and this was such a great place for them. Limited decorations that were breakable (they went in the bedroom closet for the week, and were replaced just before we left), there was plenty of room for me to spread a blanket and toys, and honestly... it was perfect.
One thing I have to call out as a positive: the air conditioning worked well, and there was NO musty smell that so many beach properties have. Really, I can't emphasize how clean this place was enough.
Checkout: Like I said before, checkout for us was a bit rushed with the change in the checkout times. The property management company sent someone to the villa at 9:40, while we are rushing to get out and make sure we leave the place clean, which was a little frustrating as well. They were very polite though, and left to let us get out of the unit.
Strangely enough, I then got a call a day later from Beach Properties reminding us of checkout procedures for saturday... although our rental ended on Thursday.
I think the property management group just isn't used to owner rentals. Thats the only explanation that makes sense, and it really just means you're going to get a few eccentricities from them. Nothing major, and this is STILL a 5 STAR place to stay!