9BR Resort Home for Big Group Close to the Strip!

Hello thank you for your suggestions. We will work on your feedback and hopefully to host you again soon 😊

Hi please note that is an origianl snooker table that's why there are more red balls. We can not control neighbor's chicken and dog barking. I'm sorry if this affected you.

While we appreciate the mention of our communication and a few amenities you enjoyed, much of this review is exaggerating or based on expectations that were never advertised. The property layout, including the number of bedrooms and the separate kitchen located in the casita, is disclosed in both the listing description and photos. Calling this “deceiving” is simply inaccurate. The pool is not advertised as heated, temperature will naturally vary based on weather. Additionally, the pool is professionally serviced every Thursday, and there were no reports prior to your stay indicating it was in the condition you described. Claims about missing kitchen items, non-functional amenities, or cleanliness issues were never communicated during your stay. We are highly responsive and would have addressed any legitimate concerns immediately. Instead, these complaints were raised only after checkout, which limits our ability to verify or resolve them. Comments about odor from drains can occasionally occur in large properties if water hasn’t been run, and this is easily resolved within minutes. Again, had you reached out, we would have assisted right away. The property is accurately represented, regularly maintained, and priced accordingly. While we welcome constructive feedback, we do not agree with statements that mischaracterize the home or create false expectations for future guests. We encourage future guests to review the listing details carefully and to communicate any concerns during their stay so they can be promptly addressed.

This traveler initially intended to stay at the property for free. After a minor complaint, we promptly sent out a maintenance team to address the issue and ensure the property was in good condition for him. However, he later attempted to request a refund and fraudulently contacted his bank to cancel the transaction. The bank identified the fraudulent claim and declined the request. Unfortunately, he expressed his frustration by leaving a negative review.

Unfortunately, I have received a threat from this individual, demanding a refund under the threat of leaving a negative review. This person stayed in the property and damaged our door. We do not tolerate guests like this.

It was raining before their arrival. During the stay, we sent out pool technician every day to monitor the pool, we told them it’s out of our control, some of the guests seem understanding, didn’t receive any complaints. We didn’t get any text or call if they have any issue with coffee machine or AC, the manager usually check everything before any guest check in, as well as turn on all the ac in the rooms. Zero communication until they checked out, all these minor issues started coming up, turns out they wanted a refund. We offered them a future night stay for free as a complimentary. We hope she communicated with us during the stay not after.