Amazing Desert Mountain Retreat 4300sq ft

Thank you Connie! It was lovely to have you at our home and so glad you enjoyed your stay and the beautiful sunsets. We hope to see you next year!

Unfortunately, things didn’t work as we hoped with our first rental, but the above review leaves out several details, including the unauthorized guests and the money play at the end of the rental period. We were conciliatory with bathroom completion time due to material supply delays from COVID, and we offered different solutions to make you whole again, including canceling for a full refund. Originally, you chose to stay extra days rather than partial refund. Still in order make your stay pleasant, we stayed in a hotel nearby to manage the last few days of work so you had very few interruptions. Additionally when you said you had a kitchen breaker issue an electrician came the same day. Neither the previous owner, ourselves, nor the home inspector when we bought the property 3 months prior, had that issue even once (and no guest has reported this since), but we were responsive and tried to fix any issues you had right away. We were trying our best to be great hosts, and even purchased a Christmas tree, holiday lights, and things that you had requested. Unfortunately, as the rental went on it became clear that you had more guests stay at the house than allowed through VRBO (originally booked 4 then revised 8 but actually had 12 people) and you broke the agreed upon rules and dates for two large German Shepards to stay. When we contacted VRBO to discuss handling these things we were told to ask you to leave immediately without no refund. Although we were not happy at that point, we felt that the remedy offered to us by VRBO, given the Christmas holiday, was not something we wanted. So we originally chalked it up as lessened learned for future rentals. But, when the end of the month came and you said that rather than stay the extra days you should receive a 50% refund we were flabbergasted. You stayed the whole month, had multiple additional unauthorized guests and dogs that stayed 3 weeks instead of 1 (damaging some things in the process), yet you were demanding a refund. From our perspective you did not respect us the way we felt we were respecting you and felt taken advantage of ourselves. In the end, to please you and in the spirit of goodwill as a good host we did provide a partial refund to appease you and move forward and on with all our lives. We went above and beyond for you and it pains us to have had you as our first guests that just couldn’t be pleased barring a free stay. In general, if you had followed our rules & agreements and those listed on vrbo, then I think you’d find we are quite pleasant to deal with, as our other reviewers have since found.

Hi Mat! So nice to have you and your family at our Desert Mountain retreat! We’re so glad you enjoyed your stay, the sunsets, and the great hiking in DM.