Teocalli Time, Lovely 3 Br House Downtown

Hi Kim, Thank you for choosing Alpine Property Management for hosting your holiday! We are thrilled that you entrusted us with your stay, and we hope it was everything you dreamed of and more. Your satisfaction is our top priority, and we look forward to welcoming you back for another unforgettable experience. Cheers to wonderful memories created in the comfort of our properties! Best, The Alpine Property Management Team

Hi Kathleen, Thank you for choosing Alpine Property Management for hosting your holiday! We are thrilled that you entrusted us with your stay, and we hope it was everything you dreamed of and more. Your satisfaction is our top priority, and we look forward to welcoming you back for another unforgettable experience. Cheers to wonderful memories created in the comfort of our properties! Best, The Alpine Property Management Team

We will check that bed out. Thanks for letting us know!

Hi Eric, Thank you for your wonderful and detailed review! We're thrilled to hear that you enjoyed the home's location, cleanliness, and thoughtful amenities, and that it made your time in Crested Butte so enjoyable. We appreciate your helpful feedback and are glad our team and homeowners helped make your stay a great one. It was a pleasure hosting you, and we look forward to welcoming you back for another visit! Best, The Alpine Property Management Team

Its hard to know where to start with this so a little background information might be helpful. The guest reached out by email the evening of their arrival that there was no water coming out of the tap in the upper shower. We received that email the next morning and so we waited til midday to go by the house and repair the faucet. My husband knocked on the door loudly and when there was no response he let himself into the house. He than continued to shout "maintenance" so as to not startle anyone and noone answered. He went upstairs to the shower, found it to be working fine and realized it was guest error in operating it. When he came back outside he found the gardeners who were hoping to turn on the irrigation system. Since he didn't think he was disturbing anyone at the house (because noone was there), they quickly went through the backdoor and into the crawlspace to turn that system on. When he came back out the guests were in the front yard where they were visibly agitated. He explained he was with our company and that per their request he came to repair the faucet. He also explained the situation with the gardeners and that he just needed to go into the backdoor to close the hatch to the crawlspace and clean the tile floor where they had tracked in a bit of dirt and he would depart. The guest apparently didn't hear that and they were discussing the situation with him being in the room and he went to them to try to allay their angst. He was not listening in on a private conversation as the guest suggests and NOR did he sneak into the house. We simply do NOT do that. We as a company try to react as quickly as we can when any of our guests have an issue. We did just that and instead of a warm smile or word the guests got extremely upset. All we can determine is that one of the guests made a request to repair the faucet and didn't tell their spouse creating a huge miscommunication all around. There should have been no shock to anyone that we were there. To reiterate the ONLY reason we were even on the property was to make a repair of something that they requested which wasn't broken to begin with. Their review is unfair to the owners of this lovely home and unfair to us as a business.