Long review for good reason...
Excellent stay, location (less than 5 min in a car to downtown and midtown etc), grounds -safe and manicured gated property with lights and picture worthy buildings, but most of all the service was exceptional. The staff really went above and beyond to make our stay great.
Cottage details: Beautiful tiny home/cottage with modern design and furnishings in a compact package. My teenage daughter and I stayed for a snowboarding vacation and as our cottage had a futon couch, one of us took the bedroom, one took the living room and we each had our space with our own thermostats! Perfect. The deck was great -after some help from the staff. Easy parking right behind our cottage. Gate code, kitchenette space. The layout is honestly perfect during these COVID times as you don't have to interact with a bunch of people as you would in a hotel. The cottages aren't always full so separated we felt like it was just us a lot of the times.
Service details: I've worked in hospitality before and this is where the Elm Estate really shined. None of the decks had chairs like in the online ads so I called the front desk to ask about them as we wanted to chill on the deck. At first the line didn't pick up so I sent an email. 10 min later I received both an email response and a knock on the door from the staff apologizing for missing the call as they were giving a tour, and then asking what she could help with. I asked about the deck furniture and was told that due to the cold weather they just weren't leaving the stuff out, but could bring us some chairs etc. Mind you, this was at 4:45 pm with only 15 min left in the staff's day. I thought maintenance workers might move a couple chairs there, but looked out the window to see the two women on staff moving not only two chairs, but an outdoor sofa and rug/mat over themselves.
Second -as soon as they finished, a couple from another cottage told us how great the fire pits are and that we could take theirs. I called the front desk to ask if it was ok if I moved the fire pit over (there's about 4 minutes left in their day) and the staff said they would find another one for us and bring it over. Again they did it themselves along with the butane tank, hooked it up and got it going. The ad didn't even show a private fire pit for your cottage.
Lastly, I left an item in the safe and they immediately worked to ship it back to me overnight all with a great attitude. 5 stars is too few. Thanks!!