Fem-Star Oceanfront

Aloha Zehra Thank you for your kind words. Mahalo.

Aloha Andrea, First, I apologize for not reply back to you sooner. Second, the condo association has been going thru the exterior painting project since January this year. During your recent stays, the painting accompanied with concrete spalling repairs were supposed only worked on the parking lot side of the building as told. However, the contractor made the change order to include the west side of the building II's wall, where the unit's situated. If I knew the change order before your arrival, I would have advised you. Unfortunately, I do not live on Kauai myself to know the daily job progress! That's been said, from now on to August 4, the contractor will not return to the building II for any further works (they are working on the building I before returning to work on the ocean side of the building II). This time would be great opportunity for anyone who is interested in spending the summer vacation here! Additionally, I appreciate your two cents of my second home; the interiors are based on me and my wife's personal tastes though we do work on some upgrade. Photos on the website are all current - What you see is what you get. Finally, in the event of your plan for the future return to Puu Poa, I would be happy to offer you some discount or complementary, Mahalo for your understanding.

Hello Kent I have discussed your review with the VRBO's account executive and was encouraged reply directly to you. First, I have owned Puu Poa since 1991, the interior designs, furniture, fixture and the layout are based on my wife and I's personal tastes (it's our second home! neither the hotel room nor time share unit). Our neighboring unit(s) that you claimed stay in the past were purchased and renovated according to the trendy construction materials and interior furniture inventory available in the marketplace for the past 10-15 years. I replaced my furniture every 5~7 years! Second, I recently have had windows of both bedrooms, kitchen and dining room replaced. The project initiated in last summer; however, all windows were custom sizes manufactured in mainland, shipped by boat to Kauai and finally finished the installations last month, after your departure. Giving the continuous 5-Star reviews given from the guests who stayed in the unit after your departure, your comment to me is more or less personal? rather than the overall experience! Regardless, I am sorry that my unit did not meet your expectation. Mahalo

Hi Cathy I was out of the country after you posted your dissatisfaction. As you demanded me to make you a "whole" the day after your check-in, you rejected my proposal of sending my caretaker to see you. You admitted your assessment of my unit was based on Halekulani Hotel, a five-star hotel, where you stayed and checked out from Honolulu before came to Kauai. Inadvertently, your booking of my unit was likely impulsive?! since you booked the unit on May 15th for the May 18th arrival, without thoroughly understanding the nature of VRBO lodging. The property label "5 Star" is coincided with the "Reviews" completed by the past guests and VRBO. I own the unit since 1991. It's the second home, not hotel, not time-share. I live in Honolulu with my wife. While not on Kauai, I have shared my unit with many guests over the past many years! My unit is a private home, not a hotel room. The interior decoration, furniture are based on my personal taste; there are multiple photos of the unit posted online. There are "What You See is What You Get", no misrepresentation. Additionally, I won't be able to address look dirty, puddle water, dirty black grout (the tile is Mexican Charcoal Gray Tiles go well with dark gray grout) issues? since you disallowed to meet with my caretaker. Before your arrival, Kauai had many days of rains in North Shore. It is commonly to cause the locked home smell musty, especially the unit was closed for a while before guests arrived. My caretaker could have opened the windows earlier before your arrival to air out the smell. So, I apologized for this. Ant traps on the floor, that's because the prior guests discovered ants near the kitchen windows, this was due to the delayed outside caulking to the newly installed windows that the contractor did not finish the job timely. There are plenty of coffee cups stored inside the cabinets above the microwave and air fryer. Wine glasses and water glasses are inside the cabinet by the bar counter next to the refrigerator. Apparently, you did not explore all of the kitchen cabinets, while you were in. Never have complains of the bedrooms, and absolutely no bedbugs!! You paid $529 with 10% last minute discount for 2-bedroom 2-bathroom oceanfront fully furnished condo for one night and expect match to Halekulani Hotel seems too unfair to me. I recommend you stay at 1 Hotel, if you decide return to Kauai.

Glad my unit met your expectations. Thank you for staying with us.

Hopefully you will return and stay with us in the near future. Mahalo.

Mahalo for your feedback.