To start, the code to checkin/enter the condo was wrong. So we had to wait for the rental company to send a new code.
Upon entering, we were unable to find the parking passes that were supposed to be locate inside the condo. The rental company was made aware, but they were never found/delivered.
While unpacking we noticed a bunch of the small plastic roach traps. Most set out on the floors, in corners and under cabinets, and one on the kitchen counter. That evening we found out why. When I say the condo was infested with roaches! We probably my killed a dozen each day we were there. It was disgusting. They primarily stayed in the kitchen area, but as the week went one, they migrated throughout the condo. The rental company was made aware immediately, and their response was “apologies”. We were hoping they would send someone out to spray, but nothing ever happened.
Midway through the week, the rental company said the property manager informed them that someone would be entering the condo at some point for “construction”, giving little to no details about time and day. With small children and personal belongings, this was unnerving.
The cleanliness of the condo was very poor. Besides the roaches, your feet would be black within minutes of walking barefoot, there was dust coating the walls and hanging pictures. Light fixtures were crooked, half the lightbulbs throughout were out or missing, and the lamps in the bedroom didn’t work.