Outpost: Nez Perce B4 - Access to Hot Tub and Pool

Hi John, Thank you for taking the time to share your feedback. While we're glad to hear you enjoyed all that Jackson Hole has to offer, we're truly sorry that your stay did not meet your expectations. We sincerely apologize that the cleanliness of the home fell short upon your arrival. Providing every guest with a clean home is a top priority, and we're disappointed that we missed the mark. We wish we had known about these concerns during your stay, as a member of our team would have been happy to stop by to improve your experience. That said, your feedback has been shared with our housekeeping and maintenance teams. After your departure, we deep cleaned the home, inspected the sliding door, and ordered the necessary parts to restore it to proper working condition. Thank you for allowing our team to troubleshoot the Wi-Fi during your stay. We apologize that we were unable to fully resolve the issue at that time. A technician has since been scheduled to resolve the issue, and we're sorry the temporary network we provided did not meet your needs. Lastly, we're sorry the home's style and finishes did not meet your expectations. We strive to provide accurate listing photos and descriptions so guests know what to expect before booking, and we appreciate your feedback as future updates are considered. We regret these issues impacted your stay and appreciate your feedback as it helps us improve the guest experience. All the best, The Outpost Crew

Hi Jim, Thank you for taking the time to review your recent stay! We’re glad to hear you enjoyed your time in Jackson Hole and hope this home was a perfect fit for your time here. Jackson Hole is a popular destination, and pricing reflects the high demand across the area. That said, we do our best to offer homes at a range of price points to help guests find the right home for their visit. We’re sorry that the cost impacted your overall experience and resulted in a 3-star review, but we truly appreciate your feedback, as it helps us improve both our communication and the overall guest experience. Your input is invaluable in helping us enhance our service, and we remain committed to delivering a five-star experience to all future guests. All the best, The Outpost Team

Hi Susan, Thank you for taking the time to review your recent stay at Nez Perce B4. We’re glad to hear you found the property clean, well-furnished, and conveniently located near the ski lifts and Village activities. However, we’re sorry to hear that the primary bedroom mattress did not offer the level of comfort you expected. The homeowner purchased new mattresses in November 2024, and we regret to hear that you felt the primary bed was not comfortable. While we haven’t received any other complaints since installing the new mattresses, we value your input and have passed your feedback along to the homeowner should we receive any similar feedback in the future. Your feedback is invaluable in helping us make meaningful improvements, and we are committed to delivering a five-star experience to all future guests. Best, The Outpost Team