The house was located on a quiet dead end street, was very clean, the kitchen well appointed, and I was happy to have a large, fenced in yard for my dog. The host was easy going when I had to change my length of stay. Unfortunately, the code entry lock malfunctioned and I could not get into the home after the event. My dog was locked inside and it was 1130 ish at night. Things break down, so the lock issue in itself was just a troublesome inconvenience. The problem was that i could not reach the host. It was unfortunate timing that the host turned off her ringer when she went to dinner with extended family that night and forgot to turn it back on. She did not respond to my calls, texts or Vrbo attempts to contact her. I had hoped Vrbo would have an alternate contact number. Finally, the sheriff broke into the house for me at 3 a.m. and said that the battery on the lock was dead. That being said, the host did contact me early the next morning and was very apologetic. She said that she will provide an alternate contact number to Vrbo in case she can't be contacted in the future. She also gave us an extra night free of charge, but in hindsight, I should have just asked for a refund instead because I was too tired to go out and do anything that extra day. Long story short, I get the feeling that under normal circumstances, she is a very responsible host.