Bozeman Basecamp - Full House - Backyard

Thank you for the feedback. In 5 years of renting, we have not had a single negative review and feel awful your experience wasn't up to our high standard. We wish you would have told us about your concerns during the stay so we had an opportunity to address any issues. A few points of clarification - The hot tub was removed from the listing well before your booking date. I have verified this through my change log. There have been multiple bookings that were booked before you that this has not been a problem. When you asked me about the hot tub through messages, you mentioned nothing of it being listed in the description after I told you it was decommissioned. Anyone who booked before the hot tub was removed from the listing has been provided with the hot tub experience. You did not fall into this bucket. As for the A/C, the listing clearly states that there is only air conditioning in the two upstairs bedrooms. The reason the A/C "wasn't working" downstairs is because there is no central air in the house. The vents in that bedroom are for heating purposes only. This could have been easily explained if you had reached out during your stay. In fact, if you would have reached out, I would have even driven over a portable unit from my own house to ensure you were more comfortable! I am a bit confused as to how "several people" had sweaty nights when only one of the bedrooms doesn't have A/C. All of the cookware was replaced this year as it was starting to get a bit worn out. I did leave some of the old cookware and plates because sometimes people like to entertain and I figured why not leave some extra stuff. I apologize this caused you inconvenience. The backyard is mowed weekly by professional landscapers. The grass is in perfect condition and doesn't contain a single weed. In peak summer the landscaping can get a bit weedy as Montana is a very windy place and the entire yard is irrigated. We will continue to work fight this battle. I apologize the grill was dirty. This was an oversight on our part and has been added to our weekly checklist incase prior guests leave it dirty.