Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our concerns included the following: • The downstairs mini-split air conditioning unit leaked continuously throughout our stay. We had to keep towels underneath it every day to absorb the significant amount of water leaking onto the floor. • The refrigerator’s filtered water system was unusable. Before booking, I specifically was confirmed that the home had filtered drinking water. Upon arrival, we discovered the water filter had not been replaced and was completely clogged. This was not corrected until Thursday after a replacement filter was installed. • The elevator malfunctioned from the first day of our stay. It was not fully repaired until Thursday afternoon. On Tuesday, after returning from the beach, the elevator failed again, leaving my husband and me waiting on the ground floor for over an hour until someone arrived to repair it. Robert, the property’s maintenance man, came to inspect the property on Wednesday of all ofour concerns and issues. The elevator was still not functioning properly until the following afternoon. • The shower on the East King master bedroom bathroom would not produce hot water. • The bathtub handheld wand in that same bathroom did not function because it was clogged due to inadequate maintenance. This was finally repaired on Wednesday. • Both ovens in the gas range were unreliable. They occasionally worked but failed to operate most of the time, making meal preparation frustrating and unpredictable. • The beverage refrigerator was inoperable. We were informed it could not be repaired during our stay because replacement parts were unavailable. • The ice maker was broken throughout our stay, requiring us to purchase bags of ice. • The coffee maker was missing its permanent filter. We had to purchase paper coffee filters in order to make coffee without grounds.