Our stay was extremely disappointing from the moment we arrived. The property was not properly prepared for guests and there were several safety concerns that made us uncomfortable, especially with children.Upon arrival, there was no Wi-Fi, which was a major inconvenience. Behind the television, exposed wires created a significant safety hazard. The rental was also lacking basic necessities such as extra blankets and an adequate supply of toilet paper.To make matters worse, there was active construction taking place during our stay. We were never informed about this before booking. Construction tools and materials were left out in areas accessible to our children, creating an unsafe environment. We were also never told that the balcony would be inaccessible. We used it before leaving for dinner, but when we returned, it had been completely boarded shut without any notice or communication.Customer service only added to the frustration. It was extremely difficult to get anyone on the phone. When we finally reached a representative, he said he would email his supervisor and call us back the next day. We simply asked for confirmation that the email had been sent, but he refused to provide any confirmation, became unhelpful, and ultimately hung up on us.Between the safety issues, lack of communication, missing amenities, ongoing construction, and poor customer service, our vacation was unnecessarily stressful. We ultimately decided to leave early and pay for another place