I’m not even sure where to begin. We booked our trip for July back in December. Paid in full, in December. Received a confirmation message from the host after booking. Then crickets. Arrived at the room just after check in time started, but still had not received any check in information or codes to enter. So we called the host, she gave us the code to get in, said she would send us a message with all of the information one more time. She sent me a follow up text with the wrong name, so I called back to make sure she had the right people down and there weren’t any issues. Turns out they double booked the room. Even though we booked earlier than the other guests, they were unwilling to honor our booking. Janelle seemed somewhat understanding, however, her husband was rude on the phone, was unwilling to reason with us, and did not care that we weren’t going to have somewhere to stay for the night. So they ended up cancelling our reservation and left us scrambling to find alternate housing. Thankfully they were able to refund our money, that was the only good experience we had out of this whole mess. I’m sure that our stay would have been just fine otherwise, but I just don’t want this to happen to anyone else.