Unfortunately, this was a very disappointing experience, especially given the circumstances of our trip. We were in Boston for my brother’s funeral and faced numerous problems upon arrival. We could not access two bedrooms because the doors were locked, I had to text the host to get the codes. Another bedroom door rubbed against the floor. The refrigerator’s ice maker and filtered water did not work. Although the host offered to reimburse us for ice and water, we didn’t have time to run errands. The closet door in our bedroom was jammed, so we couldn’t hang up clothes, broken window in the kitchen, bent blinds, damaged curtain rod, sheetrock patches with mud on the walls. Some bathrooms were missing washcloths, the ones provided were very thin, few kitchen towels. The sofa was old and had tears, the backs would not stay up. This was difficult for my brother-in-law, who has dementia, because he couldn’t comfortably use the sofa and had to sit in a straight-back chair. The host was apologetic and asked us to be patient and understanding, explaining that things can go awry. I understand that but the number of separate issues during one stay was far beyond what we expected from a VRBO rental. Given that we were there during an already very difficult and emotional time for our family, dealing with these problems made the stay considerably more stressful. I would not stay here again or recommend it to anyone else to stay there.