The property and location is quiet, comfortable, easily accessible, and has an awesome view. The house is very nice. It has a lot of character and great personal touches from the owners. It seemed like we were staying at a friends house. The bad part is the rental company. They responded to a security issue (unlockable door) but other aspects were disappointing. We asked if we could check in a couple hours early and we're told we could for a fee. The instructions provided for entering the property were incorrect. They were for a different system. We called and the correct instructions were provided. Because of all the rental rules we were paranoid and inspected everything. We found a lot. Some issues were due to normal wear but many were due to inattentive cleaners and some posed a safety or security risk. This is some of what we found. The front door has cracked glass, damaged wood carvings, and many scratches from what appear to be a big dog. The lights and fan in the hall bathroom stopped working. We figured out that it was the GFCI receptacle, but no one used the receptacle. The house seemed clean but there were marks on all the sliders. They looked like a dog was rubbing their nose on the glass. There were cigarettes in several containers outside. There was a broken flower pot on the deck, a beer can in one of the outside chairs, the hot tub filter had tape on it that came off when we started the jets, one of the downstair doors would not lock (maintenance came and fixed it), there were only two washcloths for five people, the upstairs fire place didn't have a remote (we looked everywhere and maintenance said the main box under the fireplace was broken and would have to be replaced, maybe that is why it was missing), the manhole cover in the backyard had water leaking out of it and had the accompanying sewer smell, there was water damage on a wall in the laundry room, and the instructions to the special dumpsters were incorrect. There was more but I think the point is made. Most of the items wouldn't have been mentioned but I felt like if I didn't say something I might have been blamed for them. I did call and tell the rep about the issues after we completed our inspection. They sent maintenance, the next day. I think the homeowners have an amazing house. The company managing it, or the housecleaners, need to do a better