The house and surrounding area is great and and works well for a large group like we had. But once you looked below the surface, it wasn't quite as great. None of the water features were usable/functional (pool, hot tub, jet tub). The towels were folded and put away while still very wet, so we had to dry all the towels upon arrival. Basic items like laundry detergent were not provided. Bedding was stained and dirty. For the price and considering the fact that it is professionally managed, we expected better.