9min from DT Alpharetta and DT Roswell - Equestrian - River - Hike - MTB Trail

Since your stay, we have updated the furniture in the living room and changed cleaning companies to ensure a higher standard of comfort and cleanliness for our guests. Certain times of the year can bring increased insect activity, and occasionally a bug or two may find its way inside despite our best efforts. However, we have a professional pest control company that regularly treats the property to help prevent these issues and keep the home comfortable for our guests. We take all feedback seriously and are continuously making improvements to provide the best possible experience. We're glad you found the home to be a good value. Thank you again for staying with us, and we hope to have the opportunity to welcome you back for an even better experience in the future!

It was absolutely our pleasure to have your team in our home Janet. Please come back soon!!!

Dear Takisha, You never communicated that you were having 25 guests in the house. The house perfectly accommodates 14 guests not 25. It’s easier for us to plan on linens when guests are accurate with the amount of guests that will be staying at the house. I wish you had called me anytime during your stay to give me the opportunity to fix any issue you weren’t happy about. I could have told you all the closets where extra towels and wash cloths are located. Also I could had gone personally to check on the mattress to swap them out immediately. All our mattresses have bed protectors and are cleaned every time a guest leaves. I will check the kitchen outlets since it’s the first time anyone complains about outlets. We have a pest control company they guarantees there aren't insects inside of the house. The traps you saw were left by the pest control company outside of the house in some corners.

This guest tried to cancel their stay one day before their arrival wanting a full refund. Even when our policy is clear in the app rules, she wanted to debate our own rules. As a courtesy we tried to accommodate them in other dates which she refused. She was already upset before her arrival to the house and that’s why she decided to leave this review. The “food leftovers” that this guest refers to are in fact two brand new boxes of Pattie’s that I left as of courtesy in the fridge along with ketchup, mayonnaise and mustard for the guests. We have towels hangers behind every single bedroom door in the house, I will mention the hangers in the guest welcome message so they know where they are located. We have plenty of towels and washcloths for our guests to use 16 in the beds as stated by this guest plus 10 more in the closet. We have curtains in every bedroom as everyone can see in the pictures. We have comfortable mattresses and we do not have any trouble with our smoke detectors throughout the house. Sincerely, Liam