2BD/1B/7PPL/Wi-Fi/BBQ/SPA/Free Parking & Washer/Dryer

I appreciate the feedback. Nadea's stay was professional & pleasant. She was a very kind, quiet and respectful guest. She left everything organized & clean at checkout. Unfortunately, it is important for host(s) to be provided with the identity a ahead of time, of any unregistered guest(s) and/or visitors to the home, for liability coverage purposes. In Sum, I would gladly welcome her back anytime & highly recommend her to other hosts. I wish her much success on all her future endeavors. Thanks, Bethsy Ramos Ramos Villa Corporate Enterprise LLC

The VRBO Resolutions Team intervened with this guest and his reservation was cancelled on the third day of an extended 90-day reservation due to multiple unfounded complaints and issues. I was given the right to remove the guest from the property, without the right to reimbursement since he violated house rules. However, funds were returned immediately, except for the initial three days the property was occupied by the guest. At all times, I attempted with VRBO to find a solution to this guests’ complaints and concerns but unfortunately it was not possible. I have been a host for the past two years on this platform and a Superhost on another without any issues or complaints. I take very seriously any questions and concerns for a prompt resolution. Our priority is the safety, security, and satisfaction of all our guest (s) at all times. So, communication is key "at all times" as we want to provide the best customer service possible during the duration of any stay. Unfortunately, that was not the case with this guest. Regardless, we wish him all the best in his future endeavors.