Romantic Cabin: Hot Tub, Pet friendly, 2m Whitewater, Concierge, Private driver

We are disappointed to read this review, as we take great pride in our cabin and the experience we provide our guests. We went above and beyond with you and your concierge. First, this is a dog-friendly property, which is clearly part of the experience we offer. We take cleanliness seriously and have established cleaning procedures in place to prepare the cabin for each guest. Regarding the hot tub, we personally handle its preparation as the owners before every guest arrives. The tub is completely emptied, cleaned, refilled with fresh water, and treated with new chemicals. We take this process seriously to ensure it is properly prepared for each stay, so we are uncertain what may have caused the condition described in this review. We do take before and after pictures for our records. Would be happy to foreard that to you at any time. As for the outdoor shower, specific operating instructions are provided for guests to follow. We have not previously received complaints about guests being unable to operate it, and we regret that You had difficulty using it. You should have brought it to our attention so that it could have been resolved. Any concern regarding the safe operation of an amenity is taken seriously and were reviewed. There is NO boiler and nothing working improperly. We strive to provide a clean, comfortable, and memorable Hill Country getaway, and our consistently excellent guest ratings reflect the experiences of many visitors who have enjoyed our property. While we recognize that every guest’s experience is different, we stand behind the care and attention we put into maintaining our cabin and its amenities.

Hi kelly Thank you, please come back anytime

I’m sorry that you did not read the listing description or the welcome book, as both clearly explain the items you are complaining about. There is also a photo of the driveway, the outdoor shower, and multiple photos of the interior of the cabin. These features were fully disclosed prior to booking and are difficult to miss. We strive to provide accurate descriptions and photos so guests know exactly what to expect before making a reservation. Angela and Bryan

We are so happy you enjoyed your stay. Ww would love to host you again. Angela and Bryan

hi jenifer Thank you and please come back again

We are so glad you had a great time. We hope to host you again. Bryan and Angela

Brent, we are so glad that you had a great time and that you liked the cabin. The Renter to the the right of the cabin is an older lady who never comes out of the house. The place to the left of the cabin is another Vacation Rental but we’re actually taking that off the market. We hope to host you again in the future. Angela and Bryan.

Ryan, We are so glad you enjoyed your stay. We hope to host you again. Bryan and Angela

Brett, We’re very glad to hear that you enjoyed your stay overall, and we would be happy to host you again in the future. We’re sorry that the bed was not as comfortable as you would have liked, and we appreciate the feedback. Angela and Bryan

We are do glad you had a great stay! Angela and Bryan