The home is in a beautiful, safe neighborhood with excellent shopping nearby and looks just like the online photos. Unfortunately, it was not properly cleaned when we arrived around 2:00 a.m. We found food and long strands of human hair in the refrigerator, dead flowers and petals on the dining table, heavily stained couches, and stained sheets and pillowcases upstairs. We had to purchase couch covers, bleach, laundry detergent, pillows, and other cleaning supplies from Walmart and spent the entire night and into the morning cleaning and sanitizing the home instead of enjoying our vacation.The host called the next morning and offered to send a cleaning crew, but by then we had already done the work ourselves. We requested a refund instead. While we were in California, the host repeatedly assured us we would receive one. We provided photos, videos, and time-stamped receipts documenting the home’s condition and our purchases. After checkout, communication stopped completely.We are now submitting all documentation to VRBO and requesting a full refund. As business owners, we understand that mistakes happen, but cleanliness is a basic expectation. This was the dirtiest vacation rental we have ever experienced, and the lack of follow-through after promising a refund was extremely disappointing.