Great location, very noisy as it’s on the Main Street and first floor . We were instructed to download an app prior to departure for instructions on how to get to the unit . The code to the building was listed there , the code to the unit was not . Made several calls , emails and messages on the VRBO app. NO ONE ever called back , they sent the code in an email and message on the app 15 min later.
The second day we were there , we were locked out of the building as the building managers changed the code and that was not given to us . Again several calls and emails and text messages later ( NO ONE ANSWERS THEIR PHONE ) , we got the code from a neighbor. 3 hours later the owner of the unit text us with the code . Imagine being locked out for 3 hours .
We were in Knoxville for my daughter’s college graduation, I asked for an iron ( they have ironing board , no iron ) . I was as told they would get that to me , we never got it . They do not respond when you call , they may or may not text you if need anything. If it wasn’t for the mercy of a neighbor, we would have missed my daughter’s graduation.