OCEAN DREAM-Luxury 2nd Row Ocean View - Pool Oasis

Brannigan, thanks for the kind words about Ocean Dream. We'd love to host you all again in the near future.

Jeffery, thanks for the kind words about Ocean Dream. We look forward to hosting you all again in the near future.

Thank you for the kind words, Troy. And, thanks for staying at Ocean Dream. We hope to host you again in the near future.

Nayara, thanks for providing feedback. As you know, we strive for excellence in hosting and glad we had the opportunity to resolve all of your questions and concerns. As you know, prior to your arrival we were notified the pool heater wasn't working properly. Once we learned of it we immediately contacted you, the gas company, and the pool maintenance team to address it. Once we determined the pool heater was functioning properly/safely, we turned it on for your use. Though the pool heater was down we were glad the hot tub worked perfectly for you and felt better knowing we had given you a half off discount for pool heating on top of the discount to stay at Ocean Dream. Also, we were glad our maintenance team was able to come out the same day to address the few concerns you shared with us. Lastly, we're sad to hear of cleaning issues as we never received any communication from you regarding any cleaning issues. As you know, we would have gladly addressed them if they were presented to us. Again, we work very diligently to ensure our homes are properly prepared for our guests and though at times we might fall short we always resolve issues quickly to ensure a pleasant and relaxing stay. Nayara, thanks again for staying at Ocean Dream. It's always an honor to serve our guests and provide them an excellent experience.