Great neighborhood! 3 bed 2 full bath close to shopping, restaurants, U of I

We’re glad to hear you found the neighborhood quiet and safe, appreciated the driveway and laundry facilities, and found us responsive throughout your stay. That said, we were very surprised by the extent of the cleanliness concerns described in this review. None of these issues were brought to our attention during your stay, which would have given us the opportunity to immediately investigate and address them. The note you left at checkout also did not communicate the level of concern described here. We take cleanliness very seriously and work hard to provide a clean, comfortable home for every guest. In fact, our previous guest reviews consistently reflect positively on the cleanliness of the property. We certainly understand that guests can have different standards and preferences, but claims such as several inches of dust throughout the fans are not consistent with the condition in which the property is maintained. Had we been made aware of any legitimate cleaning concerns during your stay, we would have been more than happy to send someone over to address them. We’re sorry that the home did not meet your personal expectations, but we do feel it is important for future guests to have an accurate and balanced picture of the property.