Total Renovation 300' from Chili Express

Thank you for your feedback. I’m sorry that your experience did not meet your expectations and resulted in a rating of less than five stars. Regarding the elevator, it should’ve been fully operational when you arrived. Repairs had been scheduled the week prior, between July 27 and July 29. Unfortunately, I do not know why the elevator was not functioning properly during your stay. I can confirm that the repair crew has since returned, and the elevator has been repaired and is working as of today. Concerning the patio furniture, it is outdoor furniture and is naturally exposed to weather and environmental conditions that can affect its appearance that said, we understand that guests enjoy spending time outside, and we have been working with our cleaning crew to include the patio furniture as part of the regular cleaning and maintenance process. The water quality issue is separate from our condo complex and is related to the municipal water supply in Angel Fire. We do everything we can to help mitigate the sulfur odor, but this is a community – wide issue that can affect properties throughout Angel Fire, regardless where visitors, choose to stay. We appreciate you bringing these concerns to our attention. Guest feedback helps us improve, and we are committed to providing the best possible experience for future guests. We hope you will consider staying with us again in the future.

I am so very sorry about the check in issues. We do not live in town and therefore rely on others to see things are done like replacing keys. I am just glad we were able to take care of those issues quickly and having extra toiletry items delivered without causing discomfort.

I apologize for the inconvenience regarding the trash. Because the entrance to the garage is so low and the building is so close to the road, we are unable to put a dumpster on property. Fortunately, the trash location is not far away and you pass right by it when leaving town.