We appreciated the great location, the very helpful garage space, and the clean home. The kitchen was clean and well equipped, and there were plenty of towels.However, we had several issues. There is no central air conditioning, and the house was very hot when we arrived and in the following days. Several upstairs window latches were missing or inoperable, so we couldn’t improve airflow. When we called for help, we were told to set up a portable air conditioner from the closet, something nowhere mentioned in the property description. The bathroom vent fan didn’t work, causing steam buildup, and the upstairs carpet is extremely worn and rippled in places.Internet speed was under 50 Mbps on both floors, making WiFi use tedious. The ten-year-old downstairs TV doesn’t support current Apple TV or screen mirroring, and the Chromecast was also outdated; it took us 1.5 hours to figure this out. The third-party manager suggested basic fixes like turning the TV off and on, then promised a newer Chromecast the next day. It arrived a day later, as we were leaving.A discount was offered, but I declined, as it seemed intended to head off a less than favorable review. Future guests should know the facts.I have stayed at many VRBO properties with exceptional ratings. This one does not match its 9.6 Exceptional rating, which in my view more likely reflects the property manager’s approach to managing reviews than the property itself.