We rented this property to stay in Bonita Springs for my 45th birthday and also to take our first trip together somewhere. My husband, daughter, brother and sister in law and their son. We had scheduled and paid extra to have an early check in. The day before our departure I received a message that the pool would be receiving a new pool heater but it would not affect our stay at all, nothing else was received by the property owner or management. We arrived around 3ish and I still hadn’t received a message about how to get in the front door I called to receive the code. Also the neighborhood photo they have posted should show this property is next to a trailer park and not just homes……very misleading. The outside of the home was not maintained as it shows in the photos as well. We got all our belongings inside and I even unpacked……the kids instantly wanted to go in the pool and so did we……..all of us got our bathing suits on…….well guess what the pool was freezing and dirty (bugs, maggots at the bottom of pool). Also the outside patio area was filthy, chairs had mold on them, the fridge outside was dirty, landscaping out back wasn’t maintained. I called the management again and told her about the pool, she said let me find out what is going on and I will call you back. Inside dirty towels were hung in spare bathroom, stains on laundry basket, floor dirty. The one thing I can say that was positive was the house was decorated nicely and stylish. I waited another 45 minutes and called management back cause I didn’t hear anything. She said that they in fact but the new heater in today and that the pool guy was at another job and he would be heading over. Well he didn’t show up till 6-6:30, he got the new heater turned on and then proceeded to pour a gallon of bleach (pool cleaner ) in the pool, my sister in law and my husband both speak Spanish and asked him why he did that and he told us that he had forgotten it earlier that day (which the management member texted saying to me he probably didn’t understand you cause he speaks Spanish and no English, well guess what my husband and sister in law speak Spanish, this upset us as well). We decided we would not stay here and let management know and asked for refund. The refund provided for staying at the property from 3:00 pm till 10 am the next morning is crap! We had to find a new place at 6-6:30 at night almost impossible and unreal to have to do on our first night. Please contact me for more details!