Rockslide Pool+Hot Tub+Fire pit | Luxury Estate

Thank you so much for staying with us. We're glad you enjoyed your stay. We are sorry that the pool temperature was not warm. We were in the middle of heatwave during your stay and we prefer the water at normal temperatures during that time. But we're definitely warming it up for when winter comes. Thanks again for the feedback.

Thank you so much for the kind words! We’re really happy to hear you and your friends had such a great time especially that the kitchen worked well for your foodie crew and that you got to enjoy the pool and the peaceful setting. Your note about the light switches made us smile :) you’re absolutely right! We’ll definitely look into a simple way to make them easier to figure out without losing the home’s charm. You were such wonderful guests, and we’d love to have you back anytime for another relaxing weekend away. 💛 Warmly, Joan & Luis

Thank you for your feedback, and I’m glad to hear you found the house beautiful and enjoyed the charm of the town! We always strive to provide an exceptional experience for our guests, and we’re sorry to hear that the pool didn’t initially meet your expectations. To clarify, the pool does require regular maintenance, especially after previous guests, to ensure it’s in the best condition possible. Without this, we would have complaints from other guests about water quality. It's a delicate balance, but we always aim to do what’s best for our current guests. Our team responded promptly to your concerns, arriving within minutes to address the situation, and we did our best to accommodate your requests throughout your stay. It’s also worth mentioning that you confirmed with our staff in person that everything was perfect after we mitigated the issues. We felt the request for money after that confirmation was a bit unfair, given our efforts to ensure your experience was up to par. We appreciate your feedback and will continue to improve where possible to ensure future guests have the best experience possible.

Thank you so much Deanna for the wonderful review! We’re thrilled to hear that our home was the perfect spot for your 60th birthday celebration and that you and your guests had a memorable time. The swimming pool with the slide and waterfalls is always a hit, and we’re glad it added to your experience. It was our pleasure to offer the local winery visit, and we hope the wine was a lovely addition to your weekend. We couldn’t agree more that time flies when you're having fun – we’d love to welcome you back for a longer stay next time! Warm regards, Joan & Luis

Hi Marla! Thank you so much for the 5 star rating despite the trouble you went through we really appreciate it. We are very sorry for the power outage. This was our first outage and it was unfortunate that it had to occur during your stay. We are in the process getting a generator as a result of this. As a solution, we offered to book and pay for 3 rooms at a nearby casino resort as well as having our manager check on you multiples times to ensure everything was comfortable for your group. Thank you again for staying with us and you're welcome back anytime. Joan & Luis

Thank you for your feedback, and I’m glad to hear you enjoyed the property, especially the pool and outdoor space! It’s always great to know our home provided a comfortable and memorable stay. Regarding the pool features, they are designed to turn off automatically as a safety measure to prevent the pump from burning out. We explained this several times during your stay, and this system has worked seamlessly with other guests. That said, I understand it may have been frustrating to reactivate the features, and we appreciate your patience with this. As for the loungers, thank you for your suggestion! We’ll certainly consider adding cushions for extra comfort. I’m happy to hear that overall you enjoyed your time, and we appreciate your input to help us continue improving our guest experience.