Cozy Chalet retreat on Lake Pennock

Thanks George and guests! You were very respectful and kind. You are all Welcome back anytime!

Thank you Joel! You and your guests were great and are welcome back anytime!

Thank you Angela! Glad you and your friends had a great time and a sounds like it was a wonderful birthday celebration! You’re all welcome back anytime!

Thank you for your feedback. I was waiting for your response through VRBO direct message to discuss your issues with you further,but I haven't heard back from you in some time. I can address your issues here to clarify a few things. As far as the WI-FI, We plan to look into getting Wi-Fi/internet in the future as this would be a great opportunity for our guests to be able do computer work,etc while away. However, there is no listing on our VRBO property that states this property has Wi-Fi/ internet. Additionally, I contacted VRBO after our phone discussion as you were adamant that you saw it on our listing. I wanted to make sure it was not somewhere that maybe I wasn't seeing it. VRBO verified that it is not listed as an amenity anywhere on our property listing. This is an off the grid cabin powered by generator in a peaceful serene area which the listing clearly states. All the Amenities are listed. Secondly, as far as the sewar backup,there could be a couple different reasons this may have happened during your particular stay. Our staff who were on site during your early arrival stated that one of the parties in your group parked off the designated parking area and not on the driveway and drove over the septic holding tank that is on the hill. The security driveway camera confirmed this. There were large mud ruts left all over the yard. Additionally the toilet was clogged with toilet paper in the upstairs bathroom after you left. Lastly, you inquired prior to your stay if you could have early check in at 12 noon. I kindly responded in the message back that we had guests leaving that same day at 11am and we could not unfortunately accommodate early check in for your group. The cleaner was coming shortly after the last guests to start turning over the property that sleeps 10. This takes several hours to properly disinfect,change and re-apply new sheets,etc. You decided to come early anyway regardless of our previous messages through VRBO about early check in. You dropped all your bags at the cabin, overwhelming the cleaner as she was trying to prepare for your groups stay. Additionally, It was the cleaners first day there as well which was another reason why I refrained from allowing early check in. I wanted to make sure she had ample time to make it an enjoyable stay for your entire group. Furthermore,the ongoing level of disrespect to our property unfortunately has me questioning your groups return in the future. There were broken beer bottles all around the fire pit and cigarette ashes all over our non-smoking property. There is a certain level of respect guests should consider when staying at someone's property as property owners work hard to maintain for other guests. This clearly didn't seem to be the case in your situation and basic house rules were not followed.

Thank you very much for the feedback. We are glad you enjoyed your stay!

Celia, Thank you so much for your feedback. All of your suggestions have been carefully reviewed and we have updated our listing based on your feedback. We value your honesty and glad you enjoyed the cabin. You’re welcome back anytime.