DISTINGUISHED HISTORICAL GUEST HOMES W PRIVATE POOLS. ERRIADH, DJERBA

After 3 years of having opened my business, I unfortunately took a reservation of a couple, mother-in-law and 2 children. After frequent email correspondance during which one bargained for discounts and all sorts of extra's, they secured a booking of 9 days for which I took the standard 30 % deposit. We strive to offer a superior service and have had many happy and very satisfied clients; esp. families with young children. For min stays of 1 week we meet and pickup our guests from the airport however this couple requested to be picked up 5 days prior to their reservation at SAFRAN to be taken to another hotel which is simply 'not done'. We did offer to reimburse their taxi from the hotel to Erriadh. As Aug is our prime season , we have clients back to back and we need a few hours at midday to prepare the house for the next guests. These people insisted to arrive at 12 so I prepared another home for them to stay in an AC room to await their transfer to Dar Gafsa. A babybed and cold drinks were provided. It was the last day of Ramadan and the Aid the following day, a very special time for the locals; my staff was present and willing to work hard to accomodate our new guests. Upon arrival it was obvious that the setting of the accomodation, a rural village and being 7KM from the beach was not according to their requirements, something they failed to research themselves; my site offers all information and photograhs so no person can claim to be misled. This group was not happy by their own doing and no matter what we could have offered; it would not have been good enough nor would they have been satisfied. Their excuses and complaints are invalid and false : although we normally do not offer a refund of the deposit up to a month prior, we refunded their money minus one day accomodation, which price during high-season is clearly indicated on my site. They left the menzel in total chaos, a broken window in an upper bedroom and took all the complimentary food. One often reads of holiday establishments mistreating and financially duping their clients however in this case it was I , the owner and manager of SAFRAN.This incident caused my staff and I many stressful hours and loss of business. Some people will go to any extend to abuse the etiquette and natural goodwill of others to get their holiday expenses paid for; very unfortunate experience.

Dear Damien and Isabelle, Thank you very much for submitting a review. We strive to offer our clients a personalized service that provides them with all the necessaries to fully enjoy their holiday. We like to cater to young families like yours and concentrate on all family members to have a relaxing, fun and unforgettable time in Djerba. The historic village of Erriadh is in the process of change; a number of old menzels have been lovingly restored with others undergoing or awaiting reconstruction. Part of its charm is, that its original village character is still 'in tact'. However, plans for further development, specialty shops and amenities are in the works, hopefully maintaining and preserving its original cultural essence. It is my personal opinion that once Tunisia has found its new 'democratic balance', Erriadh will be a sought-after travel destination in the Arab world. Kind regards, Belinda SAFRAN