Gorgeous 2 Queen Bed North Buffalo Apartment with Free parking & 70 Inch TV

Hi Kate, We are very sorry to hear that the apartment did not meet your expectations during your stay. It is always our goal to provide a clean and comfortable experience for our guests, and our previous reviews reflect this commitment. You reached out to us during your stay and mentioned that there were a few issues, but that you would share the details after checkout. We wish you had informed us sooner, as we would have immediately sent our cleaners to resolve any concerns and addressed other issues as well, such as the bathroom window and the chair/sofa. After speaking with our cleaning team, we can confirm that the apartment was cleaned as usual prior to your arrival. However, we are very sorry that this did not meet your expectations. As a gesture of goodwill, we refunded the $50 cleaning fee immediately after hearing about your experience. We will be looking into the reported issues with the window and the sofa and will ensure they are rectified promptly. Thank you again for giving us the opportunity to host you. Best regards, Gavin

I am very glad you enjoyed your stay and it was a pleasure hosting you and your father. I am disappointed to hear about the dust on the furniture and dirty dishes found. I have professional cleaners contracted to clean my property inside and out and have communicated the importance to them of making sure these areas aren’t missed and to pay particular attention to them in the future. With regards to my no pet policy. I have a very strict no pet policy which is listed in my house rules on all of my online listings and inside the apartment booklet containing the house rules. I even include a fine of there is evidence found of pets inside of the property. It is to the best of my knowledge and my cleaners knowledge that I have not had anyone bring a pet inside the property. I will continue to be vigilant and enforce this important house rule.