The Hideaway - Rain Shower Oasis & Desert Soak Spa

Thank you Al! We loved having you stay with us. You both were great guests and people. Continue enjoying retirement and your new e-bikes!!

Scott and Diane were amazing, wonderful people. They stayed a month and had activities planned every day! Pleasure to talk with - they left our home better than they found it! Looking forward to seeing them again next season! See you both next year! 😊

Hello John- I completely understand how stressful and confusing those few hours must have felt, and I’m truly sorry the situation impacted your plans. For accuracy, I’d like to clarify what happened on our side. The property had been reserved by another guest for nearly a month. Due to a rare software error, the system mistakenly allowed a second reservation — yours — to be created at 11:00 pm. Within minutes of receiving it, we reached out with an apology and offered to move you to a comparable property at a steep discount, with a full refund on the original booking, so your trip could continue uninterrupted. We didn’t receive your reply until around 2:30 am, when you wrote: “I’m alright, I’ll keep this property and I’ll be there at 10:30 am to check in.” Unfortunately, we could not cancel an existing month-long reservation to accommodate a second booking, and a 10:30 am arrival isn’t permitted under our check-in policy unless it is specifically approved in advance. In situations like this, Vrbo requires guest cooperation to resolve a double booking; otherwise, the host must cancel and accept the penalty. Since you chose not to proceed with the alternative property and intended to arrive that morning — the same day the original guest was checking in — we had no option but to cancel the second booking on our end. Vrbo charged us a $400 cancellation fee as a result. We truly regret the inconvenience and wish the system error hadn’t occurred. I hope the rest of your tournament weekend went smoothly.