Here Comes the Sun at The Rookery III, Pet Friendly!

First and foremost, our rental is a non-smoking unit and no one in our family is a smoker.  This is our fourth year of renting this unit and we have never had any review less than 5 stars and have NEVER had a renter complain about an odor in the unit.  In fact, we have had three additional renters since that time who all enjoyed their stay with no complaints.   We do recognize that we cannot police if and when renters smoke in our unit, so this is why we had two independent sources enter the unit and verify unequivocally that they did NOT smell any odor, including cigarette smoke and, therefore, no reason for a renter not to stay in the unit.  And there was not, and never has been, an air purifier in the kitchen as we have never needed one. Due to all of the above reasons, the demand for a refund from us was refused.  Since that time, the renters went directly to VRBO to demand a refund that was also refused.  So they have since gone to their final option which is to request a chargeback on their credit card for the amount of the rental. VRBO has stated that they will dispute this chargeback on our behalf as well as they understand what is going on here. We are very proud of vacation rental property and love sharing it with others. Unfortunately there are always those who try to take advantage of property owners by looking for ways out of signed agreements by claiming false accusations.  We feel very comfortable in our decisions and promise to fight this to the end.