Modern Style 4-Bedroom Home with Jacuzzi

Thank you for your feedback. We’re glad you enjoyed the gated property, security, furnishings, and well-equipped kitchen. We also followed up on each of the concerns mentioned. Regarding the bunk room, we checked the HVAC system and confirmed that the air conditioning and airflow to the room are functioning properly. That room receives substantial direct sunlight during the hotter part of the day, so keeping the windows fully closed and the blinds drawn while the AC is running is important. Leaving the blinds open can allow significant heat into the room and make it noticeably warmer even while the system is operating properly. We also checked the hallway bathroom following the comments regarding water pressure and confirmed that the plumbing and fixtures are operating properly. Regarding the reported sock between the sheets and the spare pillow, we cannot independently verify how or when those items came to be in the condition described. Nevertheless, we took the concerns seriously and brought them directly to the attention of the cleaning company so they could review the matter with their staff and address it as appropriate. We appreciate the feedback and are glad that, overall, you and your family enjoyed your stay.

We’re sorry to hear this was your impression of the stay. We take guest comfort and cleanliness very seriously, which is why we’re surprised to read these concerns for the first time in a public review. At no point during your stay did you notify us of any issues regarding cleanliness, the air conditioning, hot tub, shower, or any of the other items mentioned. Had we been made aware, we would have responded immediately and done everything possible to address any legitimate concerns. After receiving this review, we thoroughly inspected the property, including the items referenced, and did not find the issues described. The home, hot tub, air conditioning, and shower were all found to be functioning properly, and our cleaning team also confirmed the property met our cleanliness standards. We encourage all guests to reach out during their stay if something isn’t meeting expectations so we have the opportunity to investigate and make it right. Unfortunately, without any communication during the reservation, we had no opportunity to do so. We remain committed to providing a great experience for our guests, as reflected in the overwhelming majority of our reviews.

Thank you for being such a wonderful guest. Hope we can host your stay again in the future.

Thanks for your feedback. Please note that all issues were addressed when this was communicated to us. Your review does not reflect accurate representations of the actual events. Maintenance was not able to enter the property without your consent and was able to come and address the issues as soon as consent to enter the property was given. Plumber was offered to come and address the water pressure issue and was rejected.

We’re sorry to hear about your experience. During your stay, none of these concerns were brought to our attention. Had they been mentioned, we would have addressed them immediately. Following your feedback, all shower handles were inspected and found to be functioning properly with hot water available. We’re unsure what is meant by “warped floors,” as the flooring was checked and showed no issues. Additionally, all pots, pans, and utensils were reviewed and found to be in good condition. Again, we apologize for any inconvenience and wish we had the opportunity to resolve these concerns during your stay.

Thanks for your feedback. If any of these issues were communicated anytime during your stay, our team would have immediately addressed it. Please note that our secured parking area fits up to 5 vehicles, depending on the type of vehicle and how they are parked. There is plenty of additional street parking as well. Our hot tub is cleaned and serviced twice per week and the temperature remains at 99 degrees and up, unless this is somehow plugged out or there is a power outage.