Golden Acres Ranch Hot Tub,Game Room, Creek & Mtn View. 8m from DT Highlands

Thank you for your feedback. I’d like to address the issues you experienced so that future guests have an accurate understanding of what transpired during your stay. You checked in during the busy July 4th holiday week. Upon your arrival, you discovered a hornet’s nest outside the home. Unfortunately, this is something that can occasionally occur in our mountain setting despite regular maintenance. As soon as you notified us, we immediately sent someone to remove it. You also reported that the Wi-Fi was not working. We promptly reset the system remotely, and you confirmed that it was functioning properly afterward. On July 4th, you contacted us to let us know the home was warmer than expected. Although it was a holiday, we had an HVAC technician at the property within an hour, and the air conditioning was repaired the very same day so you could continue to enjoy your stay. Our home was fully renovated within the last three years and is regularly maintained. Like any home—especially one in the mountains—it requires ongoing attention, and we take great pride in responding quickly whenever an issue arises. While we regret that these unexpected maintenance items occurred during your visit, we believe our prompt response demonstrates our commitment to providing excellent service and ensuring our guests are taken care of. We appreciate your feedback and will continue working hard to provide a great experience for all future guests.