Crystal was very professional and nice with her welcome and responses. She was very prompt with all communication. Crystal was also very accommodating by letting us check-in early as our travel was very long from California. However, getting through the long travel day with delays, shuttles and all, we managed to get through all of that, gather all of our, pickup our transportation for the weekend still arriving slightly earlier than check-in time. Being that it was 5 of us and we really needed a moment to relax.