Old Town Retreat • Luxe Pool & Outdoor Space for Relaxing Getaways

Thanks so much, Tomas! We look forward to hosting you again in the future.

Thank you for your feedback and for choosing our home to celebrate such a special occasion. We're glad to hear you found the house clean and well-decorated. We’re sorry to hear about the issues with the bedroom TV remote and the pool. Unfortunately, these concerns weren’t brought to our attention during your stay—had we known, we would have gladly replaced the remote and addressed the pool right away. Regarding the pool, we have weekly service scheduled, but our pool technician had a family emergency and was unable to make his regular visit. Additionally, we noticed after your stay that the pool vacuum had been unplugged during your reservation, which is a violation of our house rules and contributed to the extra dirt in the pool. The vacuum must remain plugged in to help maintain the pool between cleanings, especially during windy weeks like the one during your stay. We always strive to provide a great experience and would have been happy to address these issues during your stay if given the chance.

We're truly sorry for the experience you had and understand how frustrating and disappointing this must have been for you and your family. It’s always our goal to ensure guests have a smooth and enjoyable stay, and we deeply regret that this wasn’t the case during your visit. Our lock system is designed to generate a personalized entry code based on the last four digits of the phone number listed on the reservation. In this case, no phone number was provided, which resulted in a randomly generated code and the access issue you encountered. This is a highly unusual situation that we haven’t run into before, and we’ve since made updates to our system to ensure this can’t happen again. At the time of your arrival, we were traveling and unfortunately without service, which meant we were unable to respond as promptly as we normally would. We sincerely apologize for the inconvenience and disruption to your trip.

Hi Trevor, Thanks for leaving a review. As discussed during your stay, the pool heater is only able to reach a max temperature of 85 degrees, but it does shut off when outdoor temps go below 40. With nighttime temps reaching 29 degrees during your stay, the pool heater was only able to heat the water so much. The pool is not a hot tub. While other properties charge a daily fee to heat the pool, we do not charge any additional fees, so your request to refund the equivalent of 3 nights due to the pool being chilly in winter was denied. I should also mention here that you damaged our dresser to which we did not charge a fee. Furthermore, during your stay you mentioned everything was great so it's disappointing to see you bash our property in your public review.