Shorewood 508 - Top Floor Direct Oceanfront 2BR/2 Bath

We feel it is important to provide additional context regarding the concerns raised in this review. The guest contacted us on a Sunday regarding several maintenance items; our Field Operations Manager responded immediately by visiting the property that same day to personally inspect the reported concerns and speak with the guest. We are closed on Sunday but immediately responded anyway.  The kitchen faucet was determined to need replacement, and because plumbers were unavailable on Sunday, a licensed plumber replaced it first thing Monday morning. We also dispatched our appliance company Monday morning to inspect the dryer. The technician cleaned the temperature sensors, verified proper operation, and we received no further reports from this guest that the dryer was not functioning. Our current guests have likewise reported no issues with the dryer. The electrical concern involving the microwave and coffee maker has since been resolved. The HVAC system was also inspected. While temperatures (especially on the 5th floor of an Ocean Front building) can be difficult to maintain during the hottest part of a South Carolina summer, the system was operating as designed. Any long-term improvements, such as adding additional return air, are owner decisions that can only be completed during the off-season. The staining around the bathroom vents is not black mold, but surface mildew caused by condensation when cool air meets hot air in our hot, humid coastal climate during the summer months. We offered to have this cleaned during the stay. The patio door issue mentioned in this review was never reported to our office, so we were not given the opportunity to inspect or address it. Finally, the statement that nobody from Seashore Vacations spoke with the guest is simply inaccurate. Our Field Operations Manager met with the guest in person on Sunday, maintenance vendors were dispatched immediately, and we have extensive communication documenting our efforts throughout the s